Voice AI fundamentals
The vocabulary people reach for before they know which words are load bearing. Most confusion in this category comes from four words being used interchangeably when they describe different things: agent, bot, assistant and IVR.
Voice agent
A voice agent is software you talk to out loud that hears you, works out what you are asking, decides what to do about it, and answers in speech.
Voice widget
A voice widget is the embeddable front end of a website voice agent: the script tag that puts it on the page, the isolated interface a visitor taps, and the microphone and audio-transport layers behind it.
Website voice agent
A website voice agent is a voice agent that runs on a web page rather than a phone line, so a visitor can ask a question out loud and hear the site answer it from the information that business has published.
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